Privacy Policy

Our Commitment to Your Privacy

At Trusted Quality Cooling Experts ("we", "us", "our"), located at 1934 Durfee Ave, South El Monte, CA 91733, we respect your personal privacy. This Privacy Policy explains our practices concerning data collected through our website and phone communications.

Information We Collect

When you submit a service request, fill out our contact form, or call our office (+1 820-800-7329), we may collect your:

• Full Name
• Phone Number
• Email Address
• Service Address & Property Details
• HVAC equipment symptoms or service notes

How We Use Your Information

We use the information provided solely to:

• Respond to your heating or cooling service inquiries
• Schedule and confirm technician appointments
• Provide diagnostic estimates and invoices for completed HVAC work
• Communicate dispatch timing when an on-call technician is en route

Use and Disclosure of Information

We do not sell, rent, or trade your personal contact details to third-party marketers or data brokers. Information you submit is processed solely for scheduling appointments, dispatching technicians, fulfilling HVAC diagnostic and repair services, and billing. In the ordinary course of operations, standard service providers (such as telecommunications carriers, email hosting systems, and web hosting infrastructure) facilitate message transmission and website hosting under standard confidentiality expectations.

Cookies and Technical Analytics

Our website may use standard technical cookies and non-identifying analytics to monitor page performance, visitor traffic patterns, and Core Web Vitals to ensure rapid loading. You can choose to disable cookies through your personal web browser settings.

Contact Us Regarding Privacy

If you have any questions about this Privacy Policy or wish to update or delete your contact records, please reach out to us at:

Trusted Quality Cooling Experts
1934 Durfee Ave, South El Monte, CA 91733
Phone: +1 820-800-7329
Email: service@trustedqualitycoolingexperts.com